eFeedback Poslaju: Register Your Complaint or Submit Request Here!

eFeedback PosLaju

If you’re a PosLaju customer, you are here to register your eFeedback or may be you’re not happy with the services provided and you probably want to raise a complaint, isn’t it?

Well, if that’s the case, I will show you how to use eFeedback PosLaju effectively so that you can get quick replies to your problems from Pos Malaysia themselves. This should be done if you don’t get a response from Pos Laju customer service team!

Of course, filling out the Pos Laju feedback form isn’t a rocket science but you need to be very accurate about the information you’re providing in the complaint or request that you’re raising. Here’s how the initial Feedback form of Pos Laju looks like!

eFeedback Poslaju

If you want to submit a request or want to raise a complaint, you can do it directly from the official website but before that, make sure to check our detailed guide to ensure that you get quick replies from the Pos Malaysia officials regarding your query. 

How to Submit a Request Using Poslaju Feedback Form!

The overall process to submit a request is very simple. Here’s how you can get started!

#1. Visit the official website of Pos Laju eFeedback which is efeedback.pos.com.my or simply click here.

#2. Select Request from the Category option and then, head over to Category Details.

Select Request Category in the Pos Malaysia Feedback Form

#3. There are 7 options to select while submitting a request. Here are the ones to select from:

  • Customs Related
  • Request to Hold Item
  • Request Proof of Delivery
  • Request for Redirection
  • Request to Return Item
  • Self Collect
  • Request for Second Delivery

#4. Now, select any of the above listed options in Category Details as per your needs and fill out the remaining details that are related to your parcel.

Request PosLaju Regarding your issues with Feedback form

Pro Tip: Make sure that you write the description in detail and accurately that is easily understandable. The Details of Incidents/Description box can found at the end of the e-Feedback form.

#5. Once you fill out all the information, click on Next and follow the on-screen instructions shown to you. Depending on your parcel type, there are different instructions shown to each user and that’s the reason why I am not providing any screenshot for the same.

That’s it! Your request will now be submitted and you’ll get a response from the officials of Pos Malaysia as soon as they resolve your problem.

Let’s now see how you can raise a complaint by using PosLaju eFeedback if you’re not happy with the services provided by one of the best courier companies in Malaysia.

How to Register a Complaint using e-Feedback PosLaju Online!

When it comes to complaints, there’s a long list of issues that a customer faces. Similarly with Pos Laju, a lot of customers are either unhappy or want to raise a complaint regarding their parcel deliveries. So if you’re one of them, here’s how you can file a complaint against PosLaju using their Feedback form.

#1. Visit the official website of e Feedback Poslaju that is efeedback.pos.com.my to get started!

#2. Now select Complaint option from the Category section and then move on to the Category Details section.

Select Complaint in Category to Raise a Complaint

#3. There are various scenarios why a customer or a seller wants to register a complaint with Poslaju. Have a look at them below!

  • I did not receive my AR Card
  • Issues on compensation matters
  • Item received with some contents missing
  • I received my item in damaged condition
  • I have bad experience with front liners
  • I did not receive notification card
  • I still have not received my item
  • Recipient is unknown
  • My item tracking status is not updated
  • Courier did not pickup my item
  • Item received late
  • I received wrong item

Select Complaint Category Details to Fill eFeedback Form in Pos Laju

#4. Select the preferred option according to the problem you are facing as shown in above image and head over to the further boxes in the Poslaju e Feedback form.

#5. Now, fill out the complete parcel details and your personal information once you select the option from Category Details section. Make sure that you select the Sender, Receiver or 3rd Party option after filling out your parcel details. This would give Pos Malaysia officials an idea about the same.

Fill Poslaju e Feedback Form for Complaint or Request

#6. Once done, fill our the further information and click on Next to follow the on-screen instructions.

Just like request option, when you file a complaint using an eFeedback Poslaju form, make sure you explain your problem clearly in the description box. This would surely help you in getting quick response from the Pos Malaysia officials regarding your complaint.

Closing Thoughts on e Feedback from Pos Laju!

eFeedback is one of the finest portals created by Pos Malaysia for customers, sellers and 3rd party vendors to solve their problems at the earliest! If you’re one of them looking for a quick solution, do fill out the eFeedback Poslaju form and follow the procedure explained below. Just in case, if you have problems in tracking your parcel, you can track them here accurately!

18 thoughts on “eFeedback Poslaju: Register Your Complaint or Submit Request Here!”

  1. Pos Malaysia mana pergi barang saya??? Dari bulan 3 tak sampai lagi!!! Itu buku budak sekolah saya di pedalaman!!!! 😡😡😡

    CD362486400MY

    Reply
  2. Maaf tapi Surat yang saya pos sudah 5 hari stuck di klia hub. Surat itu penting sangat dan kena sampai sebelum 6/8. Like seriously stuck sampai 5 hari pleaselah apa ni????!!!!. Please Surat tu penting sgt2 dan perlu SAMPAI SEBELUM 6/8. Ni no tracking barang EH818952882MY. Pleaselah urgent surat tu nasib aku dalam surat tu. MENYESAL AKU PAKAI POSLEMBAP NI.

    Reply
  3. Hai..my parcel already post almost one month..but my friend not receive yet…
    My tracking number:
    RR194346690MY
    Can help me check
    Thanks

    Reply
  4. Hi, boleh tak saya tahu latest tracking number saya EP739998312MY berada dimana. Tracking number last update 8/7/2020. Saya dah bnyk kali buat e-feedback tapi sllu dpt incomplete complaint. Nama dkt column receiver tak boleh letak apa2 smybol sprti (@#&). Klau tulis saya xblh tekan next untuk complain. Tapi saya dh tulis dkt ruang complain secara detail ttg nama full receiver tapi still sama incomplete. Harap sgt kerjasama dri pihak cik. Skli lgi tracking number EP739998312MY.

    Reply
  5. Eh.. Pls check my parcel number LP004464110MY at klia hub.. Sudah lama stuck di hub.. My parcel urgent la.. Kalau tdk. Buat apa bayar mahal2..

    Reply
  6. Hello, saya Linda George nak barang saya cepat dihantar kerana barang tu urgent. Ni hampir sebulan suda barang saya tida sampai ni. Pihak poslaju sila la ambil tegas sikit berkaitan hal ni. Harap faham situasi, kalau seminggu dua saya boleh terima lagi, ini dah nak sebulan okay. Kalau barang tu expired ? Korang nak ganti ke ? Ni tracking number saya EU021314319MY. Sila hantar dengan segaraa. Harap maklum

    Reply
  7. Hello.pls check my tracking number ep720661191my.. from 12 July till now 21july not receive yet.and another one..ep720661126my from 17july till now 21july both still in transit..pls update to me by email thank you.

    Reply
  8. Haiii…Mohon kerjasama sila cek bungkusan sya Nombor ERC292497289MY.sehingga sekarang sya msh belum menerima barang tersebut hampir satu bulan..dan saya dapati barang sya kini berada d cawangan pejabat pos di sibu..sedangkan sya berada d kota samarahan kuching..alamat dan kawasan daerah dan poskod semuanya betul tapi barang boleh sampai ke sibu..

    Reply
  9. Please POslaju I am pretty fedup with your service as I have filed complaint yet no feedback So please lah call your company slogan is pos lembab instead of poslaju. All phone line on website not working extreme poor image. I am expecting this parcel to arrive EHA 07 143 316 3MY which was shipped by Vendor Anya Kebaya on 15/6/20. Followed tracking daily which says transit in KL the what the heck use tracking that does not function. Please lah can you be what you say in your company website. To show your transparency to you do not lose this customer!

    Reply
  10. Consignment dispatch out from transit office 1/07/2020@1.01am, terima status nie pada 10 julai bila cuba track parcel selepas buat aduan di efeedback pada hari sebelumnya. Banyak persoalan yang ingin saya ajukan tetapi customer service tak jawab panggilan.

    Tiada follow up diterima selepas aduan di buat. Mengikut daripada status yang saya terima hasil daripada track and trace menggunakan tracking number, fahaman saya parcel tersebut telah keluar dari transit pada 1 julai 2020 dan sehingga kini belum tiba lagi di cawangan pos laju terdekat kerana tiada maklumat diterima berkenaan dengan parcel saya selepas keluar daripada parcel hub pada 1 julai 2020.

    Adakah parcel saya telah tiba di pos laju terdekat? Ataupun parcel tersebut masih berada di mana-mana pusat penggumpulan pos laju feedback? 10 hari keberadaan parcel saya tidak diketahui?

    Charge penghantaran sebanyak RM106.93 telah di bayar tetapi maklumat keberadaan parcel pun payah nak dapat. Tolong update status parcel, sudah 10 hari keluar dari parcel hub takkan masih belum sampai. Bersama-sama ini saya sertakan nombor tracking parcel saya untuk tindakan selanjutnya daripada pihak tuan/puan. ERC214900322MY.

    Reply
  11. HAII.. Pleace check my parcel Number ERC235513876MY.
    kenapa parcel saya sampai ke Alor Star ye.sedangkan alamat ke SARAWAK.saya check alamt dan poskod semua betul.Sampai sekarang masih stuck di Alor Star..mohon kerasama poslaju ye.barang hampir 2 minggu lebih tak sampai.Terima kasih.

    Reply
    • Pls check my parcel , this is the tracking no EP717687477MY . Ive doing efeedback and call the poslaju centre but didnt pickup ! The parcel has stuck since 26/07 and now already 5/08 . Pls solve this and send my parcel immediately !!!

      Im really hope fr your cooperation , pls consider about it because the the parcel really important and urgent . Thanks

      Reply

Leave a comment